Transport identifies E-Toll technical issue

Published

Transport for NSW (Transport) has identified an issue involving some customers' E-Toll accounts not having the correct postal address listed due to a technical error. 

This has impacted households that had multiple E-Toll accounts registered to the same address. 

The issue has impacted approximately 14,000 E-Toll customers.

There is no impact to customers’ tolling account or toll charges. 

The appropriate steps have been taken to ensure that the issue does not occur again. 

All impacted customers are currently being contacted to ensure that all contact details are correct. 

Transport apologises for any inconvenience caused. 

Customers can contact Transport by calling 13 18 65 or log in to your account online and verify that all your contact details are correct.
 

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