Customer Satisfaction Index

Transport for NSW is tasked with putting the customer at the centre of our decision making to boost customer satisfaction with public transport.

Our latest Customer Satisfaction Index brings together the voices of over 8,000 customers, and demonstrates current satisfaction levels across all public transport. 

We are publishing these results to keep public transport operators and ourselves accountable for the decisions we make and to drive continual improvement across the transport network. 

We will keep talking with customers about what matters to them, be accountable for our performance and in turn drive a better public transport system for all customers.

Current version

Previous versions