Customer Satisfaction Index

Transport for NSW is tasked with putting the customer at the centre of our decision making to boost customer satisfaction with transport networks.

The Customer Satisfaction Index May 2021 independently brings together the voices of over 23,000 customers, and demonstrates current satisfaction levels across all public transport, roads and ‘point to point’ transport services.

By publishing these results, Transport for NSW is enabling operators and the agency to drive accountability for continual improvement of customer outcomes across the transport network.

We will keep talking with customers about what matters to them, be accountable for our performance and in turn drive a better public transport system for all customers.

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