New bus contracts benefit customers and taxpayers

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Four new Sydney metropolitan bus service contracts have been awarded after a competitive tendering process which will result in customer…

Four new Sydney metropolitan bus service contracts have been awarded after a competitive tendering process which will result in customer service improvements and average savings of more than $18 million a year.

Tenders were reviewed by a tender committee, that judged which proposals would bring the best outcomes for bus customers.

“The new Sydney metropolitan bus service contracts impose a very strong customer focus and detailed key performance indicators,” Ms Berejiklian said.

“Simply renegotiating with the existing operators – as had been done in the past - would likely have resulted in contract cost increases.

“In May the NSW Government announced that the contracts would be open to competitive tender for the first time and this has succeeded in driving service improvements for customers and gaining better value for taxpayers.”

All new contracts make it easier for Transport for NSW to implement service improvements, and engage with operators to provide cost-effective transport for special events.

“Transport for NSW will now focus on ensuring customers experience a smooth transition to the new operators, that will progressively take over operating in their respective regions from April next year,” Ms Berejiklian said.

The contracts are for five years, with a three year right of renewal subject to meeting performance standards. The new contract holders in each region and the contracted service improvements include:

Penrith, Mt Druitt, St Marys, Richmond and Windsor region
Contract awarded to: 
Busways
Approximate number of journeys: 8 million per year
Service improvements:

  • fine tuning of timetables to improve service times and ensure efficient connections
  • improved running times and reduced congestion at bus interchanges
  • improved coordination with school start and finish times
  • introduction of new 24/7 control centres to monitor service delivery

Liverpool, Fairfield and Holroyd region
Contract awarded to:
 Transit Systems Australia
Approximate number of journeys: 5.5 million per year
Service improvements:

  • fine tuning of timetables to improve service times and ensure efficient connections
  • improved coordination with school start and finish times
  • program to improve average age of bus fleet.

Berowra, Hornsby, Gordon and Chatswood region
Contract awarded to: 
Veolia Transdev
Approximate number of journeys: 1.5 million per year
Service improvements:

  • placement of contingency buses around the region during the AM peak to replace any late-running service
  • extension of some off-peak and weekend 565 services to improve access to Macquarie
  • introduction of additional late night 577 services for Turramurra Hospital
  • improved coordination with school start and finish times
  • a variety of other customer service improvement initiatives
  • introduction of new 24/7 control centres to monitor service delivery

Chatswood, Belrose, Terrey Hills and St Ives region
Contract awarded to: 
Forest Coach Lines
Approximate number of journeys: 2.5 million per year
Service improvements:

  • improved coordination with school start and finish times

Four more metropolitan bus regions encompassing areas around Liverpool, Glenfield, Ingleburn, Bringelly, Hoxton Park, Blacktown, Rouse Hill, Castle Hill, Dural, Parramatta, Lakemba, Mortdale, Punchbowl, Roselands, Campbelltown, Narellan and Camden will have bus contracts opened for competitive tender next year.

“Given the positive outcomes for our customers which have come out of the first wave of competitive bus contract tenders, I’m confident customers of these other regions will enjoy similar service improvements,” Ms Berejiklian said.