Point to Point - About the reform process

    What’s changed and why.

    The first major reforms to the industry were put in place on 18 December 2015.

    Emerging technologies and changing customer expectations have created a number of challenges and in response, the NSW Government has introduced reforms to the taxi, hire car and rideshare industries.

    The Point to Point Transport (Taxis and Hire Vehicles) Act 2016 was passed by the NSW Parliament on 22 June 2016. 

    These reforms aim to improve safety and choice for customers, provide more opportunities for the industry as a whole and allow all modes of point to point transport to compete fairly.

    Transport for NSW has worked with industry to finalise the Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017, and the NSW Point to Point Transport Commissioner is being established as the new regulator for the industry.

    The final Regulation can be found at NSW Legislation website.

    The Regulation, the Act and the powers of the Commissioner will commence on 1 November 2017. The levy will commence on 1 February 2018.

    Benefits for customers

    As the reforms roll out customers will continue to benefit.

    Customer benefits (PDF, 108 KB) include:

    • A wider range of innovative new service offerings
    • Reliable and high quality services
    • Assurance that the driver and vehicle have met strict safety standards
    • Increased competition on pricing


    Under the point to point transport reforms, the responsibility for meeting safety standards rests with the industry.

    Taxi and booking service providers have a primary duty of care to ensure the safety of their services and are best placed to identify risks and put in place systems and strategies to mitigate those risks.

    Competition on price

    Under the new Act booked fares will not be regulated.

    When the Act’s fare provisions start, booked services like taxis, hire cars and rideshare will be obliged to provide a fare estimate before a customer accepts the booking. The customer will need to agree to the estimate over the phone or by accepting the estimate in the booking app. The estimate must be in Australian dollars, not using multipliers, in order to provide the customer with the most accurate and accessible fare information.

    The NSW Point to Point Transport Taskforce

    On 1 July 2015 the Minister for Transport and Infrastructure announced the establishment of an independent Taskforce to examine the future sustainability of taxis, hire cars and other emerging point to point transport providers in NSW, including ridesharing services.

    The Taskforce was headed by Professor Gary Sturgess AM, assisted by Dr Tom Parry AM. 

    During July and August 2015 the taskforce met with hundreds of stakeholders representing more than 140 organisations across NSW.

    This informed a discussion paper (PDF, 2.49 MB) which was released in late August 2015.

    More than 5,600 individuals, organisations and businesses made submissions in relation to the discussion paper. Submissions closed on 25 September 2015 and this feedback helped the taskforce form its recommendations to the Minister for Transport and Infrastructure.

    The Point to Point Transport Commissioner

    The NSW Point to Point Transport Commissioner will be the new regulator of the NSW point to point transport industry.

    The Commissioner will be responsible for making sure taxis, hire car and rideshare services play by the rules and do the right thing to keep their services, drivers and customers safe.

    Until the Act and the powers of the NSW Point to Point Transport Commissioner commence on 1 November 2017, the provisions relating to taxis and private hire vehicles in the Passenger Transport Act 1990 remain in force, and Roads and Maritime Services is the industry regulator.