Working to prevent the spread of Coronavirus (COVID-19)


Transport for NSW is working closely with NSW Health and other Government agencies, as well as external operators statewide to ensure the safety of customers and help prevent the spread of Coronavirus. 

We've increased cleaning across trains, buses, ferries, light rail and the metro, particularly in high-traffic areas including Central, Town Hall and Wynyard.

We’ve increased public health messaging at stations and across our network.

To help protect the health of drivers, tickets will no longer be sold on board buses across the Opal network.

For services that don’t offer contactless payment, we are advising all frontline staff to wash their hands with soap and water and use hand sanitiser to limit the spread of viruses. 

Our staff are checking Opal card payments without handling cards or devices.

Automatic pedestrian signal crossings, operating 24 hours a day, seven days a week have been expanded into major health precincts across NSW through a gradual roll out. You do not have to push the button at signalised crossings to safely cross the road in this area.

To ensure the safety of our customers and staff travelling on our network across long distances, NSW TrainLink regional rail and coach customers are now booked in a way to maximise social-distancing where possible.

We are continuing to work with the freight industry to ensure movement of essential goods across roads, ports and rail.

As public transport is an essential service, our services are fully operational and our offices remain open. However, our aim is to minimise the number of people travelling on the network and to help contain the spread of Coronavirus.

Therefore we are now encouraging those of our staff who can, to work flexibly including from home where possible.

We have also set up a dedicated COVID-19 incidents and scenarios Taskforce.

What customers can do

Steps that customers travelling on our network can take to help prevent the spread of Coronavirus include:

  • planning ahead and travelling outside peak hour where possible, to reduce the possibility of person-to-person virus transmission
  • covering your nose and mouth when you cough or sneeze
  • practising good hygiene after coming in contact with handles, rails, buttons and windows during your transport journey. Clean your hands with soap and water or hand sanitiser
  • If you feel unwell, please stay home and avoid travel altogether.