Transport Connected Bus Program

Reviewed

Project overview

The Transport Connected Bus (TCB) Program is delivering state-of-the-art vehicle tracking and automatic passenger counting technology across contracted buses in rural and regional NSW. This technology provides customers with real time trip information and is alsoproviding TfNSW and bus operators with access to more accurate data and tools to improve services and keep buses running on time.

The TCB Program is being rolled out across regional NSW in phases. Phase 1 of the program  went live in July 2020, delivering real-time information for around 300 connected buses across more than 430 regular and school services in Bega, Dubbo and Coffs Harbour.

Phase 2 has commenced and will see the program rolled out to around 1000 buses covering approximately 1500 regular and school services in an additional 14 regional cities- Albury, Armidale, Bathurst, Bomaderry-Nowra, Grafton, Griffith, Lismore, Orange, Parkes, Port Macquarie, Queanbeyan, Tamworth, Tweed Heads, and Wagga Wagga.

Program Overview

The new technology will:

  • provide regional bus customers the information they need to make more informed travel choices. Customers can use websites and apps to plan their journeys, and via real-time information know when buses will arrive and how full they are
  • provide regional bus operators with the right tools to connect with customers, manage operations and keep services running on time
  • provide TfNSW the reporting and analytics capability enabling data to support key business activities.

Customers travelling in regional NSW will for the first time be able to view reliable timetable information and real-time trip updates using the Transport for NSW Trip Planner tool at www.transportnsw.info and other third-party public transport apps. 

Parents will have better visibility of where their child’s school bus is, when it will be arriving at the child’s destination and how full the bus is.

Customers will also be able to access the data to:

  • view interactive maps for each route, the full timetable and service updates at transportnsw.info
  • view real-time updates on bus location and predicted arrival time at a stop
  • view how full the next bus service is
  • ask Google Assistant or Amazon Alexa to ‘Talk to Transport for NSW’ to access real-time updates
  • send a travel query to the Facebook Messenger bot.

Latest Update

The Phase 2 Technology Rollout is currently underway. In partnership with regional NSW bus operators, the installation of the vehicle tracking and automatic passenger counting technology has now been completed across Queanbeyan, Wagga Wagga and Tweed Heads.

Testing is underway and the technology is expected to be fully operational across these areas and providing vital information to customers, operators, and TfNSW teams in coming weeks.

Also making headway is the technology installations in Forbes, Grafton, Parkes and Port Macquarie. The TCB team has been working closely with Operators in these locations to coordinate training, the capture of schedule and spatial bus service data including timetable, route, and stop information, and other activities in the lead up to customer launches. 

TCB in the Media

Still have questions?

Feel free to contact the TCB program team at TCB.team@transport.nsw.gov.au