Transport Connected Bus Program

Reviewed

Project overview

The Transport Connected Bus (TCB) Program is delivering state-of-the-art vehicle tracking and automatic passenger counting technology across contracted buses in rural and regional NSW. This technology provides customers with real-time trip information and is also providing TfNSW and bus operators with access to more accurate data and tools to improve services and keep buses running on time.

The TCB Program is being rolled out across regional NSW in phases. Phase 1 of the program went live in July 2020, delivering real-time information for around 300 connected buses across more than 430 regular and school services in Bega, Dubbo and Coffs Harbour.

Phase 2 has commenced and will see the program rolled out to around 1000 buses covering approximately 1500 regular and school services across an additional 14 regional cities. At the completion of Phase 2, customers in Albury, Armidale, Bathurst, Bomaderry-Nowra, Forbes, Grafton, Griffith, Orange, Parkes, Port Macquarie, Queanbeyan, Tamworth, Tweed Heads, and Wagga Wagga will be able to plan bus trips and make better informed decisions using digital timetable information and real-time updates.

Program Overview

The new technology will:

  • provide regional bus customers the information they need to make more informed travel choices. Customers can use websites and apps to plan their journeys, and via real-time information know when buses will arrive and how full they are
  • provide regional bus operators with the right tools to connect with customers, manage operations and keep services running on time; and
  • give TfNSW the reporting and analytics capability enabling data to support key business activities.

Customers travelling in regional NSW will for the first time be able to view reliable timetable information and real-time trip updates using the Transport for NSW Trip Planner tool at www.transportnsw.info and other third-party public transport apps. 

Parents will have better visibility of where their child’s school bus is, when it will be arriving at the child’s destination and how full the bus is.

Customers will also be able to access the data to:

  • view interactive maps for each route, the full timetable and service updates at transportnsw.info
  • view real-time updates on bus location and predicted arrival time at a stop
  • view how full the next bus service is
  • ask Google Assistant or Amazon Alexa to ‘Talk to Transport for NSW’ to access real-time updates; and
  • send a travel query to the Facebook Messenger bot.

Latest Update

Phase 2 of the TCB Program is well underway. The TCB bus tracking and automatic passenger counting technology has now been rolled out in Forbes, Grafton, Parkes, Queanbeyan, Tweed Heads and Wagga Wagga. Customers in these areas can now get real-time bus trip information and view digital timetables via our Trip Planner and other third-party public transport apps.

In partnership with regional NSW bus operators, the installation of the vehicle tracking and automatic passenger counting technology is underway in Armidale, Bathurst and Port Macquarie. The TCB team is working closely with Operators in these locations to capture schedule and spatial bus service data including timetable, route, and stop information, and other activities in the lead up to customer launches. 

TCB in the Media

Still have questions?

Feel free to contact the TCB program team at TCB.Team@transport.nsw.gov.au