Taxi information

    Rank and hail taxi fares order

    Transport for NSW sets the maximum fares for rank and hail taxi services that operate in NSW.

    A new taxi fares order came into effect on 1 November 2017, coinciding with the commencement of the new regulatory framework for the point to point transport industry.

    It is important to note that the fares order only applies in respect of taxi services that are caught at a rank or hailed on the street. It does not apply to booked point to point transport trips (including booked taxi trips).

    Other changes to the taxi fares order include removal of a booking fee, changes to the cleaning fee with a maximum fee of $120, and the removal of the return toll for Sydney Harbour Bridge and Tunnel northbound trips.

    Fare calculation devices

    The Point to Point Transport (Taxis and Hire Vehicles) Regulation 2017 contains new rules for fare calculation devices (or meters) used in taxis vehicle in NSW.

    However, taxi service providers have until 1 November 2018 to ensure they comply with the new requirements, as long as their taxis are currently fitted with taximeters that meet all requirements under Schedule 2 of the Passenger Transport Regulation 2007 as in force on 31 October 2017.

    Passenger Transport Regulation 2007 Schedule 2 (PDF, 143.13 KB)

    Taxi cameras

    All taxis in NSW are required to have security cameras. Taxis used to provide a taxi service in the Metropolitan, Newcastle or Wollongong transport district or within the Central Coast local government area, and that ply or stand for hire on a road or road related area, must be fitted with an approved vehicle tracking device and duress alarm.

    To coincide with the new regulatory framework for the industry from 1 November 2017, Transport for NSW has published new Taxi Security System Specifications, as well as Safeguards for the Use of Security Camera Systems.

    The Taxi Security System Specifications provides the technical specifications for approved security cameras, duress alarms and vehicle tracking devices that may be fitted to a taxi in NSW.

    The Safeguards for the Use of Security Camera Systems outlines the standards for the access, handling, storage and transferring of video recordings made by security cameras installed in taxis.

    Taxi camera systems which were compliant under the previous rules (PDF, 258.51 KB) can still be used, but these new specifications will allow more modern technologies to be used to replace legacy camera systems.

    Taxi licence determinations

    The Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (the Act) requires Transport for NSW to determine before 31 March each year the number of annual taxi licences to be released  commencing on the following 1 July.

    In making the determination for licences, Transport for NSW must consider factors outlined in s73 of the Act including:

    • Likely passenger demand and latent demand for taxi services.
    • The performance of existing taxi services.
    • The demand for new taxi licences.
    • The viability and sustainability of the taxi industry.
    • Any other matters Transport for NSW considers relevant, having regard to the objective of ensuring improved taxi services.

    To help the industry adjust to the point to point transport reforms, no new taxi licences, other than wheelchair accessible taxi licences and replacement licences, will be issued in Sydney before 2019.

    Although replacement licences may be issued in the interim, there will be no overall increase in the number of taxi licences in Sydney before March 2019.

    Taxi Licence Category and WAT Licence Fee Determinations

    Under the Point to Point Transport (Taxi and Hire Vehicles) Act 2016, Transport for NSW is to determine the categories of taxi licences that may be issued by the Point to Point Transport Commissioner, and also to determine the licence fee for a wheelchair accessible taxi licence. 

    Two determinations were made on 9 November 2017:

    Referrals to IPART

    Minister for Transport may make a referral to the Independent Pricing and Regulatory Tribunal (IPART) for an investigation and a report making recommendations as to the number of taxi licences to be issued for a particular period.

    IPART is currently providing advice to the NSW Government on the number of new taxi licences (other than licences for wheelchair accessible taxis) to be issued in areas outside Sydney from 1 July 2018. For more, visit the IPART website.

    Previous IPART reports on taxi licences determinations are available on its website.

    Taxi licence tender process

    Once Transport for NSW has determined the number and type of taxi licences to be released in a particular period, the Point to Point Transport Commissioner will conduct a taxi licence tender in accordance with the Point to Point Transport (Taxis and Hire Vehicles) Act 2016.

    For more information about taxi licence tenders please visit the Commissioner's website.