Point to point transport reforms

The NSW Government will introduce a package of reforms to help the point to point transport industry provide more choice and availability of services for customers. These reforms are in response to the Point to Point Transport Independent Review undertaken in 2020.

Further financial assistance scheme

In September 2022 the NSW Government announcedan additional $500 million in financial assistance payments as part of a comprehensive $645 million package of reforms to fully deregulate the taxi industry and benefit customers long term.

The $500 million in payments is in addition to $145 million already paid out.

The new financial assistance scheme will provide:

  • $100,000 for each eligible Sydney metro taxi licence up to six licences per owner, and
  • Up to $130,000 for each taxi licence outside of Sydney with no cap on the number of licences per owner.

It is expected that a Bill will be brought to Parliament before the end of the year to enable the industry assistance scheme to be established and for changes to be made to taxi licensing and maximum rank and hail fares.

Subject to the Bill passing Parliament, payments are expected to start in 2023.

This website will be updated when more information is available about eligibility for financial assistance and the timing of the application process.

What can I do now?

Taxi licence owners should ensure their contact details are up to date by contacting the NSW Point to Point Transport Commissioner

Where can I get support?

Free business advice and support for all small businesses including point to point transport providers is available from the NSW Government’s Business Connect program.

Call 1300 134 359 or request a call back to speak with the Service NSW for Business Concierge team who will assist you with connecting to a Business Concierge advisor or provider organisation. More information is available on the Business Connect website.

Information on business support and advice related to the COVID pandemic is available on the Point to Point Transport Commissioner's website.

Information about mental health support programs is available on the NSW Health website.

Background

The latest point to point transport reforms are in response to an independent review of the industry led by Sue Baker-Finch.

The reforms, which will be introduced in stages, include:

  • removing the limit on the number of taxi licences that are available
  • changing restrictions on areas where taxis can operate
  • removing the maximum fare limit for most rank and hail trips except at Sydney airport or for customers with a disability who are eligible for the Taxi Transport Subsidy Scheme
  • a provider neutral approach to subsidies and incentives to make more point to point transport services available for customers with a disability

In September 2021, Transport for NSW consulted with the taxi industry about proposed transitional arrangements and a financial assistance scheme for the taxi industry. This consultation is complete.

There will be a strong focus on maintaining service provision for customers while the industry adjusts, especially in regional communities who rely on point to point transport to access essential services.

Further information can be found below.

These reforms build on government reform of the point to point transport industry since 2015.

Related information

About the reform process since 2015

If you have any questions or feedback for Transport for NSW, please complete the contact form below.

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