Transport Disability Incentives and Subsidies

    Transport Disability Incentives and Subsidies (TDIS) review

    During early 2017, Transport for NSW announced a review of subsidies and incentives for point to point transport services for people with a disability. The purpose of the review is to make recommendations on the future operation of the Taxi Transport Subsidy Scheme and the incentives provided to Wheelchair Accessible Taxi operators and drivers to provide services to customers with disability.

    Public submissions on the Transport Disability Incentives and Subsidies (TDIS) review discussion paper closed on Thursday 30 November 2017 and we are now reviewing those submissions.

    If you have any questions about the review, please email TransportSocialPolicy@transport.nsw.gov.au.

    Taxi Transport Subsidy Scheme

    The Taxi Transport Subsidy Scheme (TTSS) provides support for NSW residents who are unable to use public transport because of a disability.

    The subsidy covers 50 per cent of the total fare with a maximum subsidy of $60 per journey and is claimed using travel dockets.

    On 1 July 2016 the maximum subsidy that can be claimed through the TTSS increased from $30 to $60 per trip.

    Important changes to driver details for TTSS dockets

    From 1 November 2017, taxi drivers will need to complete the TTSS docket using their driver licence number instead of their driver authority number.

    Drivers are also reminded of the payment requirement to complete all trip details (including trip times) and the need to engage and disengage the taxi meter at the start and end of each TTSS trip.

    Drivers will need to have the new Passenger Transport code on their driver licence record to receive TTSS payments, to enable Transport for NSW to validate that the driver is a point to point transport driver.

    Eligibility

    Participation in the TTSS is not means tested however there is a range of other eligibility criteria. Receipt of an aged, invalid, blind or any other pension does not automatically qualify you for participation in the TTSS.

    You application may be declined if you have previously been suspended or removed from the NSW Scheme or a similar scheme in another State or Territory.

    TTSS eligibility criteria

    To be eligible for the Scheme an applicant must:

    Be a permanent resident of Australia

    Normally reside in NSW

    Not be a member of a similar scheme in another Australian State or Territory

    Be over school age (preschool aged students, regardless of disability, are ineligible for inclusion in the Scheme)

    Have a severe and permanent disability in one of the following categories.

    Ambulatory/Mobility criteria

    Unable to walk or stand

    Mobile only in a wheelchair due to a physical disability; or

    Mobile outside of home only with a wheelchair due to a physical disability; or

    Severe and permanent ambulatory problem that cannot functionally be improved which limits walking to a distance of 20 metres or less without rest and also:

    Necessitates permanent use of a walking aid for all mobility; or

    Necessitates the constant assistance of another person for all mobility; or

    Unable to independently ascend or descend three or more consecutive steps of 350mm height.

    Epilepsy

    Severe and uncontrollable epilepsy.

    Intellectual

    Severe permanent intellectual disabilities which render the person incapable of travelling on public transport without the constant assistance of another person.

    Severe cognitive or memory impairment such that the applicant:

    Is unable to be aware of or communicate destination; or

    Is unable to manage the payment of fares; or

    Exhibits socially unacceptable behaviour.

    Speech and/or Hearing or Functional

    Severe and permanent communication difficulties necessitating the constant assistance of another person to use public transport.

    Total and permanent functional loss of both upper limbs which renders the person incapable of travelling on public transport without the constant assistance of another person.

    Vision

    Total loss of vision in both eyes or severe permanent impairment of 6.60 or less in each eye; or

    Field of vision reduced to 10o or less all round; or

    Total loss of lower half field of vision which cannot functionally be improved by corrective lenses or other treatment; or

    Homonymous hemianopsia with significant mobility limitations.

    How to apply

    1. Read and agree to the TTSS Terms and Conditions (PDF, 204.62 KB)
    2. Enter your details into the TTSS Application Form (PDF, 531.31 KB)
    3. Provide the application form to your medical practitioner or treating specialist for completion
    4. Once complete, sign and date the form and mail it to the address provided.

    Contact us if you would like to have a printed application form mailed out to you.

    Contact details

    Taxi Transport Subsidy Scheme
    Transport for NSW
    Locked Bag 5067
    Parramatta NSW 2124
    Fax: (02) 8836 3122T
    Phone: 131 500
    Email: ttss@transport.nsw.gov.au

    Taxi Transport Subsidy Scheme fares

    Fares for Taxi Transport Subsidy Scheme (TTSS) customers remain regulated and are not subject to fare changes implemented by the Point to Point Commission. The fare calculation device must be used for all TTSS journeys, and the fare charged cannot exceed the regulated maximum set by Transport for NSW.

    Using the scheme

    • TTSS dockets may only be used in a taxi and the meter must be used to determine the fare
    • Keep your $60 docket book with you at all times
    • Only use dockets with your name on them
    • When you catch a taxi, let the driver know where you want to go   
    • When you arrive, fill out the trip details on a $60 docket
    • Sign the docket and give it to your driver. The driver can assist you if necessary or Person Unable To Sign (PUTS) can be used instead of a signature 
    • Only use one docket per trip
    • Give the driver the remaining payment (half of the fare plus anything over $60)

    For example: If the total fare is $80, you can use a docket to pay $40 towards the fare and pay the remaining $40 yourself. If the total fare is $140, you can use a docket to pay $60 (maximum subsidy) of the fare and pay the remaining $80 yourself.

    Shared Hiring

    A shared hiring is when a hirer (passenger, organisation, etc) books a taxi to pick up two or more passengers. Passengers may be picked up at the same location or at various locations before travelling to the final destination.

    If a TTSS participant shares a taxi with other TTSS participants,  the amount paid by each TTSS participant will depend on any arrangements they have with each other. Each TTSS participant must complete a TTSS docket for their portion of the payment arrangement. Only one fare is paid at the end of the journey regardless of the number of pick up or drop off points. The amount payable to the driver cannot exceed the total metered fare or the maximum subsidy payable which is half of the total metered fare up to a maximum of $60.

    Each passenger should note the original start time and pick up point and final drop off time and destination on their dockets  regardless of where each passenger was picked up and dropped off. They should write ‘This is a shared hiring’ in a prominent position on the docket.

    For example: TTSS Passenger 1 one books a taxi to travel from North Sydney to Parramatta but will pick up TTSS Passenger 2 from Lidcombe.  When the taxi arrives at Lidcombe, the driver pauses and then unpauses the meter. The TTSS participants have agreed between themselves that Passenger 1 will contribute 60 per cent of the metered fare and Passenger 2 will pay the remaining 40 per cent. When the taxi arrives at Parramatta, if the metered fare is $120, Passenger 1 will pay $72 and Passenger 2 will pay $48.  

    In this instance the passengers would complete their dockets as follows:
     

    If the fare is $140, Passenger 1 will pay $84 and Passenger 2 will pay $56.

    In this instance the passengers would complete their dockets as follows:
     

    Multi hire

    A multi hire is when two or more passengers (usually not known to each other) hire the taxi at the same time. Passengers hire the taxi from the same location and must travel to destinations in the same general location. The maximum fare that each passenger pays is 75 per cent of the metered fare for each portion of the journey. If a TTSS participant multi hires a taxi with other TTSS participants, each participant must complete a TTSS docket for their journey. The maximum fare payable by each participant is 75 per cent of the metered fare. 

    For example: TTSS Passenger 1 hires a taxi from a taxi rank in Haymarket to North Ryde and agrees to allow TTSS Passenger 2, who was also at the taxi rank, to travel to Drummoyne. On arrival at Drummoyne, the driver pauses the meter. If the metered fare is $28, TTSS Passenger 2 will pay $21 which is 75 per cent of $28.  The driver unpauses the meter and continues to North Ryde. If the total metered fare is $60 TTSS Passenger 1 will pay $45 which is 75 per cent of $60.

    Each passenger’s individual trip details should be noted on the dockets.  Passengers should write ‘This is a multi hire’ in a prominent position on the docket.

    In this instance the passengers would complete their dockets as follows:
     

    Reordering travel dockets

    To order a new book of travel dockets use the green reorder form provided in the middle of the travel docket book, or download Reorder TTSS Travel Dockets (PDF, 147.47 KB) and send the completed reorder form to the address provided. Alternatively, you can write to the TTSS office with your name, date of birth and residential address, and request that a new book be sent to you.

    Important: If you are an existing TTSS customer you do not have to complete another TTSS application to reorder travel dockets.Interstate travel dockets

    If you are a TTSS customer you can Order Interstate Travel Dockets (PDF, 473.69 KB) which allow you to use the half fare taxi subsidy while visiting other states or territories (up to a maximum subsidy of $60 per trip).

    Important: A minimum of 2 weeks' notice is required when ordering interstate travel dockets so please plan ahead. Regular TTSS travel dockets cannot be used for travel outside NSW.Change of personal details

    Please notify the TTSS team in writing of changes to personal details as soon as possible to ensure that your access to the TTSS is not unintentionally interrupted or terminated. In most cases it is not necessary to submit a new application to change your personal details.

    Requests to change personal details including name, date of birth or gender, must be sent to TTSS either by fax or mail, with one of the following documents as appropriate:

    • Deed Poll   
    • Certificate of Marriage

    Wheelchair Accessible Taxis

    The NSW Government provides an incentive payment for drivers of Wheelchair Accessible Taxis (WAT) to improve the accessibility, reliability and response times for TTSS participants who require a wheelchair for travel.

    To find out if you are approved for travel in a WAT refer to the account number on the bottom of your travel dockets (example highlighted below in red).

    Account Numbers starting with ‘02’ are not approved for WAT travel (referred to as M40), and account numbers starting with ‘08’ are approved for WAT travel(referred to as M50).If you require a wheelchair at all times to travel, but are not currently approved to travel in a WAT, please call the TTSS number or write to the TTSS office stating that you are now travelling in a wheelchair.

    To make a WAT booking contact (02) 8332 0200.

    Important: If you are approved for travel in a WAT you should not be charged any extra money at the time of travel as the incentive is paid directly by TfNSW.

    Wheelchair Accessible Taxi information for drivers and operators

    Complaints and feedback

    All suggestions, compliments, complaints and feedback about a taxi driver or trip are welcome and will be kept strictly confidential.

    For all customer enquiries, please use the Online feedback form or call 131 500.

    Please be ready to provide the taxi's number plate, the driver's number, the taxi network name, and the time and date of the journey.