Point to point transport reforms 2021

The NSW Government will introduce a package of reforms to help the point to point transport industry provide more choice and availability of services for customers. These reforms are in response to the Point to Point Transport Independent Review undertaken in 2020.

Industry consultation

Transport for NSW is inviting feedback from taxi licence holders and owners, taxi and booking service providers and others connected to the point-to-point transport industry on the design of an appropriate assistance scheme and transitional arrangements for taxi licensing.

There will be a series of webinars, an online survey and other consultation activities over the coming weeks.  The NSW Government has been listening to the point-to-point transport industry and its customers and we are committed to working with the taxi industry to support licence owners most impacted by these reforms. Help us make this happen successfully by being involved and part of the discussion.

How do I let you know what I think?

Transitional arrangements for taxi licences

On 15 September 2021 Transport for NSW held a webinar about the proposed transitional arrangements for taxi licences and related reforms for the point-to-point transport industry in NSW.

A factsheet summarising information from this webinar is now available if you would like to read it or share it with colleagues.

To provide feedback about the transitional arrangements please complete our transitional arrangements survey. The survey will remain open until 1 October 2021.

Financial assistance scheme for taxi licence owners

On 16 and 17 September 2021 Transport for NSW held four webinars about the proposed further financial assistance scheme for owners of ordinary taxi licences.

A factsheet summarising information from these webinars is now available if you would like to read it or share it with colleagues.

To provide feedback about the financial assistance scheme please complete our financial assistance scheme survey. The survey will remain open until 1 October 2021.

Please let us know if you have technical or language difficulties. For questions or feedback, you can also email us at pointtopoint@transport.nsw.gov.au

Why should I get involved?

Legislative, regulatory and administrative changes are being developed to support the transition of those working in the taxi industry to new taxi licensing arrangements.  This will smooth the way for taxi licence holders and businesses who want to stay in the industry under the new licensing arrangements.

After the reforms take effect, taxi licences will no longer be able to be bought and sold, but will be available on application from the Point to Point Transport Commissioner.

To support taxi licence owners impacted by these reforms a financial assistance scheme will provide further assistance to support owners of ordinary licences most affected by these changes.

The insights and feedback from industry will help inform Transport for NSW on how to best structure the assistance scheme, and how it can help taxi licence holders and businesses transition to the new arrangements.

Why is this consultation happening now?

We understand this is an uncertain time, particularly with the current COVID pandemic. Changes to the point to point transport law will take time and we want to hear from industry so that the assistance scheme can be established and payments can be made to eligible licence owners as soon as possible.

We want stakeholders to have sufficient time to provide feedback on the assistance scheme and the transitional arrangements in a COVID safe way.

Where can I get support?

Free business advice and support for all small businesses including point to point transport providers is available from the NSW Government’s Business Connect services on 1300 134 359 or by email connect@treasury.nsw.gov.au. More information is available on the Business Connect website.

Information on business support and advice related to the COVID pandemic is available on the Point to Point Transport Commissioner Point to Point Transport Commissioner's website.

Information about mental health support programs is available on the NSW Health website.

Background

The latest point to point transport reforms are in response to an independent review of the industry led by Sue Baker-Finch.

The reforms, which will be introduced in stages, include:

  • removing the limit on the number of taxi licences that are available
  • changing restrictions on areas where taxis can operate
  • removing the maximum fare limit for most rank and hail trips except at Sydney airport or for customers with a disability who are eligible for the Taxi Transport Subsidy Scheme
  • a provider neutral approach to subsidies and incentives to make more point to point transport services available for customers with a disability

The NSW Government is consulting with taxi licence owners affected by the reforms to set up an appropriate industry assistance scheme before any changes are made to taxi licensing or maximum rank and hail fares.

A Bill will be brought to Parliament to enable the industry assistance scheme to be established and for changes to be made to taxi licensing and maximum rank and hail fares.

There will be a strong focus on maintaining service provision for customers while the industry adjusts, especially in regional communities who rely on point to point transport to access essential services

Further information can be found below.

These reforms build on government reform of the point to point transport industry since 2015.

Transport for NSW will update this information and will inform customers and stakeholders in advance of the changes. Any questions may be emailed to pointtopoint@transport.nsw.gov.au

Related information

About the reform process since 2015