Contact us

Public transport

Visit transportnsw.info to plan a trip using bus, train, ferry, light rail or regional coach, anywhere in NSW, including Opal fares, ticketing and concession information. 

Assistance for customers with hearing and/or speech impediments

If you are deaf or have a hearing or speech impairment:

For more information, visit relayservice.gov.au

Lost property

Lost Property items left on board our services are kept for a limited time at our bus depots (and at ferry wharves for our Stockton ferry service).

For more information visit Lost Property.

Customer feedback

We welcome your feedback. To offer feedback or make an enquiry, you can use the feedback forms on the Transport Info website:

Submit feedback about

You can also call 131 500 or write to our Customer Relations team at the following address:

State Transit Authority
Customer Relations
PO Box 2557
Strawberry Hills NSW 2012

Transport Customer Service Centres

Transport for NSW operate two Transport Customer Service Centres in the Sydney CBD

  • Central Station – Grand Concourse
  • Circular Quay – Alfred Street, opposite Wharf 5

The Transport Customer Service Centres can help with trip planning for all public transport in NSW. You can also get an unregistered Adult or Child/Youth Opal card, or top up your existing Opal card with a Visa or MasterCard.

Insurance claims

If you witness an accident involving a State Transit vehicle, or if you are involved in one yourself, please visit transportnsw.info to provide your details.

Reporting vandalism and graffiti

We encourage you to report matters such as vandalism, graffiti, unattended baggage or suspicious activity.

Call the Police Assistance Line (PAL) on 131 444 to report a crime. If it is an emergency, call 000 immediately.

State Transit operates from over 10,000 bus stops throughout its Sydney and Newcastle networks. To report vandalism, call  131500, or visit transportnsw.info  to provide details. If possible, please provide the bus stop number shown at the stop to enable us to accurately locate the stop affected.

Additionally, graffiti onboard our buses, ferries, bus stops and wharves can be reported to the NSW Graffiti Hotline on 1800 707 125.

For more information about graffiti prevention visit crimeprevention.nsw.gov.au 

Corporate enquiries

For corporate matters, please call us on (02) 9508 2900. We are open Monday to Friday from 9.00am until 5.00pm.

Our corporate offices are located at 27 Derbyshire Road, Leichhardt NSW 2040. Address corporate mail to P O Box 2557, Strawberry Hills NSW 2012.

Network Control Centre - Level 1, RMS Traffic Management Centre, 25 Garden Street, Eveleigh NSW 2015

Brookvale Depot - 630-636 Pittwater Road, Brookvale NSW 2100

Mona Vale Depot - 58 Darley Street, Mona Vale NSW 2103

North Sydney Depot - 359 Ernest Street, Neutral Bay NSW 2089

Port Botany Depot - 1 Bumborah Point Road, Port Botany NSW 2036

Randwick Depot - 36 King Street, Randwick NSW 2031

Ryde Depot - 49-75 Buffalo Road, Ryde NSW 2112

Ryde Depot - 43a Higginbotham Road, Ryde NSW 2112

Waverley Depot - 1-15 Oxford St, Bondi Junction NSW 2022

Willoughby Depot - 16 Stan Street, Willoughby East NSW 2068

Bus charters

State Transit has over 2,200 buses in its fleet. To enquire about hiring one of our buses, please view Chartering a bus.

Advertising on buses

To advertise on State Transit buses in Sydney and Newcastle, please contact APN Outdoor on (02) 8569 3000.

Advertising on bus shelters is usually managed by street furniture contractors on behalf of the relevant local government,  The majority of shelters in the Sydney Buses operating area are maintained by Adshel and JCDecaux .

Recruitment

For recruitment information, our Recruitment Unit can be contacted on (02) 8574 3620 between 8.30am and 4.30pm on weekdays. View more information on Working with us.

Right to information

Performance Information is published on this website.

All requests for information held by State Transit under the GIPA Act are centrally administered by Transport for NSW.  Information and forms to help you make a request are available on Transport for NSW's website.

For more information, contact the Principal Manager, Information and Privacy on 02 8202 3768 or at information@transport.nsw.gov.au

Your request should clearly state that it concerns State Transit.

Completed Request for Access forms may be sent to
Transport for NSW, PO Box K659 Haymarket NSW 1240.

Media enquiries

Journalists can contact State Transit's Media Unit on (02) 9298 6691.