Access to information

    Transport and its agencies are committed to improving accountability and transparency by increasing access to government information.

    The Government Information (Public Access) Act 2009 (GIPA Act) promotes transparency and encourages the proactive disclosure and timely release of government information. The GIPA Act does this in the following ways:

    Mandatory Proactive ReleaseThe GIPA Act requires NSW Government agencies to make "Open Access Information" publicly available, unless there is an overriding public interest against disclosure.
    Authorised Proactive ReleaseNSW Government agencies are authorised under the GIPA Act to proactively make public any government information that the agency holds.
    Informal Release and Access ApplicationsIf you require access to additional information, you can seek it informally through the agency or apply formally.

    NSW government agencies may release government information to a person who makes an informal request. The agency, having regard to the nature of the information, may make such information available by whichever means it considers appropriate and it may be subject to conditions.

    The Government Information (Public Access) Act 2009 (GIPA Act) provides that a person who makes a request has a legally enforceable right to access information, unless there is an overriding public interest against disclosure of the information.

    How to apply and FAQs

    How do I apply for access to information

    You may request the release of information by Transport for NSW by completing some formal requirements.  An access application must:

    Be in writing and sent to the address below or lodged in a Motor Registry or Service NSW office.

    Clearly indicate that you are requesting information under the Government Information (Public Access) Act 2009.

    Include a $30 application fee by Credit Card Payment, Cheque or Money order only. Cheques and money orders are to be made payable to Transport NSW.

    Provide a return postal address in Australia as the address for correspondence.

    Include as much specific information as necessary to enable us to identify the information you are seeking.

    What agency information can you request via Transport for NSW? 

    Other than its own information, Transport for NSW centrally administers all requests made to the agencies listed below:

    NSW Trains

    Roads and Maritime Services

    State Transit Authority

    Sydney Trains

    When will my application be decided?

    Upon receipt of your access application, TfNSW will send you a letter containing details of the expected timeframe in which you may receive a response. Agencies are required to decide an access application within 20 working days of receiving the application (subject to any suspension or extension required).

    TfNSW will then send your application to the agency which will deal with your request.Under the GIPA Act, the time period for deciding an application may be extended by up to 15 working days should the agency need to consult with another person and/or retrieve information from a records archive.

    How is the decision made?

    Whilst there is a presumption in favour of granting you access to the information, the agency must consider the public interest factors  for and against disclosure, which are set out in the GIPA Act.

    The agency will also consider any objections raised by interested third parties.

    Can I seek a review of the decision?

    The agency will notify you of the outcome of your application and send you information about decisions which can be reviewed under the GIPA Act.

    Applicants can apply for a review of the decision in any of the following three ways:

    Internal review by the agency

    Review by the Information Commissioner and/or

    Review by the NSW Civil and Administrative Tribunal.

    Fees and charges

    All fees and charges relating to GIPA applications are exempt from GST.

    Nature of applicationApplication feeProcessing charge
    Access applications$30$30 per hour, after the first hour
    Internal review of reviewable decision $40Nil

    CCTV footage

    Transport agencies operate and maintain a number of closed circuit television cameras (CCTV cameras) which are used for security and monitoring purposes.

    Some of these CCTV cameras are only used to monitor and do not record footage.

    Except where a particular incident has been identified, most footage is retained for one to two weeks only.

    Members of the public can request access to CCTV footage that transport agencies hold. As footage is usually only kept for a short time, we deal informally with any request for CCTV footage. Please send a written request for footage to: information@transport.nsw.gov.au or   

    Information & Privacy Unit

    Transport for NSW

    18 Lee Street, Chippendale NSW 2008

    In your request, please provide as much specific information about the time, location and detail of the incident.

    Upon receiving your request, we will endeavour to save and retrieve any relevant footage.

    Should we locate and retrieve relevant footage, we will contact you to provide you with the option of applying to access it under the Government Information (Public Access) Act 2009 (GIPA Act). All applications require a standard $30 application fee.

    Important information about CCTV requests

    As with all access applications, we must consider a number of factors set out in the GIPA Act before deciding whether to release any footage. Unfortunately, this may mean we decide that we cannot grant you access to the requested footage, or we may only allow you to view the footage, or only grant you access to part of it. Also, if there is a lot of footage involved, we may require payment of a processing fee of up to $30 per hour of footage.

    In some circumstances we may be able to provide the footage to another agency (such as NSW Police) to help resolve the matter. In any event, if you are not satisfied with the decision about your application, you are entitled to seek a review of the decision.