Access to information
Access to Information
Transport and its agencies are committed to improving accountability and transparency by increasing access to government information.
The Government Information (Public Access) Act 2009 (GIPA Act) promotes transparency and encourages the proactive disclosure and timely release of government information. The GIPA Act does this in the following ways:
|Mandatory Proactive Release||The GIPA Act requires NSW Government agencies to make "Open Access Information" publicly available, unless there is an overriding public interest against disclosure.|
|Authorised Proactive Release||NSW Government agencies are authorised under the GIPA Act to proactively make public any government information that the agency holds.|
|Informal Release and Access Applications||If you require access to additional information, you can seek it informally through the agency or apply formally.|
NSW government agencies may release government information to a person who makes an informal request. The agency, having regard to the nature of the information, may make such information available by whichever means it considers appropriate and it may be subject to conditions.
The Government Information (Public Access) Act 2009 (GIPA Act) provides that a person who makes a request has a legally enforceable right to access information, unless there is an overriding public interest against disclosure of the information.
Mandatory Proactive Release (Open Access Information)
The GIPA Act requires NSW Government agencies to make "Open Access Information" publicly available, unless there is an overriding public interest against disclosure.
Authorised Proactive Release
In addition to the mandatory release of certain government information, NSW Government agencies are authorised under the GIPA Act to proactively make any government information held by the agency publicly available.
The transport agencies release a lot of information in various different forms on the relevant agencies’ website.
The following Reports contain detail of the transport agencies’ delivery of performance in public transport delivery, projects and the efficiency of the road network:
- The RMS Road Project Reports and Roads Report
- The Sydney Trains performance data
- Trains – replacement buses (PDF, 91.6 KB)
Cost of buses supporting rail network during network incidents
- Opal information:
- The Opal Dashboard (January – March 2018 (PDF, 433.68 KB))
- The Opal Dashboard (October– December 2017) (PDF, 439.43 KB)
- The Opal Dashboard (July– September 2017) (PDF, 438.68 KB)
- The Opal Dashboard (April-June 2017) (PDF, 460.2 KB)
- The Opal Dashboard (January – March 2017) (PDF, 440.9 KB)
- The Opal Dashboard (October– December 2016) (PDF, 433.04 KB)
- The Opal Dashboard (July– September 2016) (PDF, 437.83 KB)
- The Opal Dashboard (April – June 2016) (PDF, 209.74 KB)
- The Opal Dashboard (January – March 2016) (PDF, 443.74 KB)
- Memorandum of Understanding (TfNSW & NSWP) (PDF, 789.26 KB)
- State Transit Quarterly Performance Report
- Performance information about on-time running of services provided under :
Other statistical information about public transport services is available in the Data and research.
TfNSW also proactively releases information about the numbers and outcomes of School Student Transport Scheme (SSTS) reviews.
The Department of Premier and Cabinet reports on whole-of-government media expenditure through the Media Agency Services contract.
The record of information that Transport has released in response to formal access applications.
Under the GIPA Act, each NSW Government department and agency is required to publish an Agency Information Guide.
Approved policies and procedures made publicly available by Transport for NSW.
How to apply and FAQs
How do I apply for access to information
You may make an online application for information.
You may send your application by post with a payment by cheque or money order.
An access application must:
- Be in writing and addressed to the agency
- Indicate that it is an application under the GIPA Act
- Include payment of the $30 application fee
- Include details of a postal address for correspondence
- Include as much information as possible for us to identify the information that you are requesting
What agency information can you request via Transport for NSW?
Other than its own information, Transport for NSW centrally administers all requests made to the agencies listed below:
Roads and Maritime Services
State Transit Authority
When will my application be decided?
Upon receipt of your access application, TfNSW will send you a letter containing details of the expected timeframe in which you may receive a response. Agencies are required to decide an access application within 20 working days of receiving the application (subject to any suspension or extension required).
TfNSW will then send your application to the agency which will deal with your request.Under the GIPA Act, the time period for deciding an application may be extended by up to 15 working days should the agency need to consult with another person and/or retrieve information from a records archive.
How is the decision made?
Whilst there is a presumption in favour of granting you access to the information, the agency must consider the public interest factors for and against disclosure, which are set out in the GIPA Act.
The agency will also consider any objections raised by interested third parties.
Can I seek a review of the decision?
The agency will notify you of the outcome of your application and send you information about decisions which can be reviewed under the GIPA Act.
Applicants can apply for a review of the decision in any of the following three ways:
You may send your application by post with a payment by cheque or money order
Fees and charges
All fees and charges relating to GIPA applications are exempt from GST.
|Nature of application||Application fee||Processing charge|
|Access applications||$30||$30 per hour, after the first hour|
|Internal review of reviewable decision||$40||Nil|
Transport agencies operate and maintain a number of closed circuit television cameras (CCTV cameras) which are used for security and monitoring purposes.
Some of these CCTV cameras are only used to monitor and do not record footage.
Except where a particular incident has been identified, most footage is retained for one to two weeks only.
Members of the public can request access to CCTV footage that transport agencies hold. As footage is usually only kept for a short time, we deal informally with any request for CCTV footage. Please send a written request for footage to: firstname.lastname@example.org or
Information Access Unit
Transport for NSW
18 Lee Street, Chippendale NSW 2008
In your request, please provide as much specific information about the time, location and detail of the incident.
Upon receiving your request, we will endeavour to save and retrieve any relevant footage.
Should we locate and retrieve relevant footage, we will contact you to provide you with the option of applying to access it under the Government Information (Public Access) Act 2009 (GIPA Act). All applications require a standard $30 application fee.
You may also request access to CCTV footage (PDF, 253.81 KB).
Important information about CCTV requests
As with all access applications, we must consider a number of factors set out in the GIPA Act before deciding whether to release any footage. Unfortunately, this may mean we decide that we cannot grant you access to the requested footage, or we may only allow you to view the footage, or only grant you access to part of it. Also, if there is a lot of footage involved, we may require payment of a processing fee of up to $30 per hour of footage.
In some circumstances we may be able to provide the footage to another agency (such as NSW Police) to help resolve the matter. In any event, if you are not satisfied with the decision about your application, you are entitled to seek a review of the decision.