New Intercity Fleet
We are delivering a new, state-of-the-art fleet of intercity trains that will provide a new level of comfort and convenience for the thousands of customers who travel between Sydney and the Central Coast and Newcastle, the Blue Mountains, and the South Coast.
Improved accessibility, enhanced safety, improved comfort and modern features including:
- wider, more spacious two-by-two seating for extra room and comfort with arm rests, tray tables, and high seat backs
- charging ports for mobile devices, and dedicated spaces for luggage, prams and bicycles
- improved accessibility including dedicated space for wheelchairs and accessible toilets
- improved customer information through digital information screens and announcements, CCTV and help points, and modern heating, ventilation and air conditioning.
The 55-train fleet with 554 new carriages will offer improved safety, accessibility, comfort and modern features for customers who make almost 45 million journeys a year on the electrified intercity network.
The New Intercity Fleet will replace the aged V-Set trains - some of the oldest trains running on the electrified network in NSW. Take a look at some of the improvements on board here:
All New Intercity Fleet trains will undergo an extensive period of testing and commissioning, and must complete a number of critical activities before starting customer service.
This includes familiarising staff with the new train through education and training exercises, finalising consultation with stakeholders and other operational readiness activities.
Once these have been completed, the New Intercity Fleet is expected to be ready for customers on the Central Coast and Newcastle Line in early 2021.
A timeline for when the trains will start operating on the Blue Mountains and South Coast lines will be determined after more trains are delivered and further testing completed.
To see the journey from the arrival of the first two new trains to completing their first stages of testing, including travelling on the network under their own power, please see our New Intercity Fleet arrival and testing video below.
Following the first test run to Katoomba Station on the Blue Mountains Line earlier this year, a New Intercity Fleet train has travelled from Sydney to Lithgow, marking the first time a new electric train has travelled to the station since the last of the V-Sets was introduced 30 years ago.
See the features of the new trains
The fly-through animation below provides a first-look inside the new trains, showing key customer features including spacious two-by-two seating, charging ports for mobile devices, improved accessibility, and improved customer information.
Did you know our new double-decker trains will carry around 130,000 customers each day during peak periods, and are the first intercity train to be introduced in 49 years ? For more details on these new state-of-the-art-trains, please see our New Intercity Fleet fact sheet - August 2020 (PDF, 3.2 MB)
The animation is representative of the detailed design of the new train.
Customer engagement and train design
The process for designing the interior of the New Intercity Fleet has included a range of engagement activities with customers.
A number of customer groups have been asked for feedback on the proposed designs, including vision, mobility, hearing and cognitive impaired groups, aged customers and those travelling with children, luggage and bicycles.
In 2018 a life-size model of the new train, built to replicate the train during the detailed design phase, has allowed staff and customers to gain a first-hand experience of the new train. The model has been used to conduct end-user stakeholder engagement to inform and refine the design of the new train.
For more information view the customer engagement and train design (PDF, 980.35 KB).
View the video of the customer engagement process.
In October 2020, members from the Accessible Transport Advisory Committee attended a design verification activity held at Central Station. Representatives from a range of organisations boarded the New Intercity Fleet train to understand the changes that have been incorporated into the final design as a result of their feedback.
Independent Review of the New Intercity Fleet Operating Model
Transport for NSW commissioned an Independent Review of NSW TrainLink’s proposed method of operating the New Intercity Fleet. The independent review was commissioned to determine whether the proposed operating model is safe, how the model compares to current train fleet operating conditions for the guard and how this model compares with methods being used by other train operators internationally. The review found the new model is safer than the current train fleet operating conditions for guards.
For more information view the Independent Review of the New Intercity Fleet Operating Model - December 2019 (PDF, 1.2 MB)
In 2020, a follow up review was conducted to assess progress against the findings and recommendations made in the 2019 report. This review found that sufficient progress has been made on the recommendations, with satisfactory results from the trials undertaken of the train’s safety features including door safety systems and CCTV. This review continues to report that the new operating model is safe, safer than the current train fleet operating conditions for guards and safer than the methods used by the international train operating community.
For more information view the Independent Review of the New Intercity Fleet Operating Model – September 2020. (PDF, 1.29 MB)
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For urgent enquires or complaints regarding construction activities, please call our 24-hour line on 1800 775 465.