Community transport operators

    Transport for NSW provides funding to community transport operators to provide services under three government programs.

    Operators and Programs 

    Transport for NSW provides funding to community transport operators to provide services under three government programs. 

    Commonwealth Home Support Program

    The Commonwealth Home Support Programme (CHSP) provides support for older people to stay independent and in their own home for longer. There are two types of transport services available as part of the CHSP. Customers can be picked up by a transport service or they may receive vouchers or subsidies for transport, including taxi services. 

    For more information on CHSP visit My Aged Care 

    Community Care Support Program

    The NSW Community Care Supports Program (CCSP) provides support services for younger people with a disability and their carers. The CCSP provides funding for a range of basic maintenance and support services that are essential to maintaining a person’s wellbeing, including transport, home maintenance and personal care services. 

    The NSW CCSP is being transitioned to the National Disability Insurance Scheme (NDIS). From 1 July 2018, eligible people with a disability living in NSW will be able to access NDIS. 

    For more information visit: 

    Community Transport Providers

    Download a contact list of community transport providers:

    These programs are administered by the Rural and Regional Service Delivery and Performance (RRSDP) branch. RRSDP can be contact by:

    Compliance

    Community transport operators in NSW are responsible for reporting on all contracted transport activities and services provided under the Community Transport Program (CTP).

    Operators should use the Integrated Community Transport Data Set (ICTDS) tool - a single reporting source for all community transport services provided on behalf of:

    • Transport for NSW
    • NSW Department of Family and Community Services, Ageing, Disability and Home Care
    • NSW Department of Health.

    Download the Integrated Community Transport Data Set (ICTDS) Service Provider Guide (PDF, 267.58 KB) for help with the reporting tool.

    Resources

    Resources for community transport operators:

    Community transport operator checklist

    Use this checklist to prepare for a new the new Community Transport Service contract. Note: This form doesn't need to be returned, it is for your records only.

    Audit documents

    Other resources

    Legislation 

    Relevant legislation to RRSDP includes: 

    Point to Point Transport

    Passenger Transport 

    Disability standards for accessible public transport 

    The Commonwealth Department of Infrastructure and Regional Development reviewed the Disability Standards for Accessible Public Transport 2002 (Standards) to assess how well public transport complies with the Standards' targets for disability access. The draft report of the review on 9 May 2014. 

    All upgrades to transport infrastructure, including under CPTIGS, must meet these standards. 

    Service contracts

    Documents relating to Community Transport Service contracts are available to download below.  

    Should you have any questions or require clarification regarding contract activity please contact us by: