Supporting COVID recovery with predictive analysis
Transport for NSW used predictive analytics to forecast increased capacity on public transport in response to the COVIDSafe Transport plan.
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When the NSW Government updated its COVIDSafe Transport plan to increase capacity, extensive planning was carried out to ensure services met demand.
Transport used predictive analytics to forecast when services would reach capacity as customers returned to public transport.
These insights were used to support the NSW Government decision to increase capacity sooner than previously planned to keep our customers safe. Inserting a line on the green dots ahead of passenger demand meant that customers had a COVIDsafe seat as customer returned after the lockdown.
