Transport Data Strategy on a page

The Transport Data Strategy provides a clear overview of how data will be used to deliver Transport’s outcomes.

The Transport Data Strategy provides a clear overview of how data will help deliver our goals of:   

  • connecting our customer's lives  

  • building successful places for communities   

  • contributing to a strong economy and quality of life  

  • supporting our Transport people to do meaningful work    

And recognises the importance of achieving this with our partners across local and state government, industry, academia, supplier, operators and individual communities  

It is underpinned by our focus on:

  • creating a skilled, connected workforce with a data culture
  • delivering consistent and trusted data insights on demand
  • moving to proactive analytics including AI and modelling
  • creating great data from our assets, people, systems and with our partners
  • using the right platforms to store, connect and manage data
  • embedding foundational data governance, management and ethics


Data priorities

Data priorities for customers

  • Enable personalised end-to-end customer journeys  

  • Capture voice of customer to inform solutions  

  • Enable resilient networks to manage disruptions and crises  

  • Deliver real-time information through channels 

  • Enable assets and services for safe, easy, and comfortable travel   

Data priorities for community

  • Use the Voice of Community in designs and planning  

  • Provide relevant insights to communities  

  • Identify improvements for safe and accessible places  

  • Plan for the future based on changing behaviours, demographic, and geographic shifts  

  • Enable active, healthy, and environmentally sustainable communities  

Data priorities for economic sustainability

  • Enable the efficient movement of goods  

  • Reshape how our investment are prioritised  

  • Remove data and analytics duplication and reduce costs  

  • Leverage data as an asset  

  • Inform predictive asset maintenance  

Data priorities for Transport people

  • Create a future fit data and analytics workforce  

  • Develop data capability  

  • Make meaningful connections 

  • Enable people with access to insights  

  • Create time for value-add opportunities  

Data priorities for our partners

  • Develop strong partnerships to co-create, innovate and exchange data
  • Leverage industry expertise for data
  • Partner with developers through Transport Open Data
  • Shared Whole of Government outcomes for the benefit of people of NSW

Partners include:

  • Industry and Academia 
  • Operators and Suppliers 
  • Whole of Government 

Transport Data Enablers

  1. A skilled, connected workforce with a data culture
  2. Consistent and trusted data, insights and reporting on demand
  3. From reactive to proactive with analytics, artificial intelligence and modelling
  4. Great data from our assets, people, systems, and with our partners
  5. The right platforms to store, connect and manage the data
  6. Foundational data governance, management and ethics

More on Transport Data Strategy