Contact Sydney Trains

We welcome enquiries and feedback. You can contact us by one of these options.

Online

Sydney Trains services

NSW TrainLink Intercity services

NSW TrainLink Regional services

General enquiries

Building near the railway

Contracts and procurement

Properties for lease

Recruitment enquiries

Right to Information (GIPA Act) requests

By phone

Transport Info - 131 500

NSW TrainLink Reservation Centre - 13 22 32

General Switchboard - (02) 8202 2200

Sydney Trains & NSW TrainLink Environmental Feedback Line - 1300 656 999

Corruption Prevention - 1800 629 826

Strategic Procurement & Supply Division - 1300 132 136

Property enquiries - 131 500

Right to Information Office  - (02) 8202 3768

By mail

Customer Relations

Sydney Trains

PO Box 533

Burwood NSW 1805

Media enquiries

The media team cannot help with general enquiries or complaints.

To make a general enquiry, give feedback or make a complaint, please contact  www.transportnsw.info/contact-us 

The following contact details are for news outlets and journalists’ use only.

For media enquiries, email sydneytrainsmedia@transport.nsw.gov.au.

Media representatives seeking access to rail properties including stations need to contact the Media and Issues Unit.

We generally approve such visits but need to take into account operational, security and passenger safety considerations.

The station manager or other authorised officer will provide a brief induction, focusing mainly on maintaining your personal safety and the safety of passengers and staff. This is particularly important in the high-use station precincts and we appreciate your co-operation.