Contact Sydney Trains

Find out who you need to contact at Sydney Trains

We welcome enquiries and feedback. You can contact us by one of these options.


Sydney Trains services
NSW TrainLink Intercity services
NSW TrainLink Regional services
General enquiries
Building near the railway
Contracts and procurement
Properties for lease
Recruitment enquiries
Right to Information (GIPA Act) requests

By phone

Transport Info - 131 500
NSW TrainLink Reservation Centre - 13 22 32
General Switchboard - (02) 8202 2200
Sydney Trains & NSW TrainLink Environmental Feedback Line - 1300 656 999
Corruption Prevention - 1800 629 826
Strategic Procurement & Supply Division - 1300 132 136
Property enquiries - 131 500
Recruitment - 1300 783 065
Right to Information Office  - (02) 8202 3768

By mail

Customer Relations
Sydney Trains
PO Box 533
Burwood NSW 1805

Media enquiries

The media team cannot help with general enquiries or complaints.

To make a general enquiry, give feedback or make a complaint, please contact 

The following contact details are for news outlets and journalists’ use only.

For media enquiries, email

Media representatives seeking access to rail properties including stations need to contact the Media and Issues Unit.

We generally approve such visits but need to take into account operational, security and passenger safety considerations.

The station manager or other authorised officer will provide a brief induction, focusing mainly on maintaining your personal safety and the safety of passengers and staff. This is particularly important in the high-use station precincts and we appreciate your co-operation.