Contact Sydney Trains and NSW Trains

    Find out who you need to contact at Sydney Trains and NSW Trains

    We welcome enquiries and feedback. You can contact us by one of these options.

    Online

    Sydney Trains services
    NSW TrainLink Intercity services
    NSW TrainLink Regional services
    General enquiries
    Contracts and procurement
    Properties for lease
    Recruitment enquiries
    Right to Information (GIPA Act) requests

    By phone

    Transport Info - 131 500
    NSW TrainLink Reservation Centre - 13 22 32
    General Switchboard - 1300 038 500
    General Switchboard (calling from overseas) - +61 2 4907 7500
    Rail Greenline - 1300 656 999
    Corruption Prevention - 1800 629 826
    Strategic Procurement & Supply Division - 1300 132 136
    Property Division - 1300 885 113
    Recruitment - 1300 783 065
    Right to Information Office  - (02) 8202 3768

    By mail

    Customer Relations Unit
    Sydney Trains
    PO Box K349
    Haymarket NSW 1238

    Customer Relations Unit
    NSW Trains
    PO Box K349
    Haymarket NSW 1238

    Media enquiries

    Sydney Trains Media and Issues Unit
    Email: sydneytrainsmedia@transport.nsw.gov.au

    NSW TrainLink Media and Issues Unit
    (02) 9219 1157 (business hours)

    Media representatives seeking access to rail properties including stations need to contact the Media and Issues Unit.

    We generally approve such visits but need to take into account operational, security and passenger safety considerations.

    The station manager or other authorised officer will provide a brief induction, focusing mainly on maintaining your personal safety and the safety of passengers and staff. This is particularly important in the high-use station precincts and we appreciate your co-operation.

    Customer feedback statement

    Our Customer Feedback Statement sets out how we handle and resolve feedback we receive from our customers.