Transport for NSW Information guide

Introduction

The Government Information (Public Access) Act 2009 (GIPA Act) provides members of the public with a right of access to government information. The GIPA Act replaced the Freedom of Information Act 1989.

Under the GIPA Act each NSW Government department and agency is required to publish an Agency Information Guide.

This Information Guide provides a general description of:

  • our agency’s structure and functions
  • the way in which our functions affect members of the public
  • how members of the public can participate in policy formulation and provide feedback
  • the kinds of information we hold, and
  • information we make publicly available.

Review the Information Guides for the other agencies in the transport cluster.

Transport for NSW

Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions.

We are responsible for strategy, planning, policy, regulation, funding allocation and other non-service delivery functions for all modes of transport in NSW including road, rail, ferry, light rail, point to point, regional air, community transport, cycling and walking.

We focus on improving the customer experience and contract public and private operators to deliver customer-focused transport services on our behalf.

Transport operating agencies, such as Sydney Metro, State Transit, Sydney Trains, Point to Point Commission and NSW Trains, focus on service delivery – providing safe, reliable, clean and efficient transport services.

Structure and functions

Coordination of GIPA functions in the Transport cluster

TfNSW’s Information Access Unit is responsible for centralised acknowledgement on behalf of, and referral of formal access applications to the following NSW Government agencies within the Transport Cluster:

  • TfNSW
  • Sydney Trains
  • NSW Trains
  • Point to Point Transport Commissioner
  • Sydney Metro
  • State Transit Authority
  • Transport Asset Holding Authority of NSW (TAHE)

TfNSW also provides resources to support Sydney Trains and Sydney Metro process and make decisions on applications received by those agencies. Each Transport cluster agency remains responsible for making decisions under the GIPA Act regarding the release of information held by their organisation.

Organisational Structure

Nine divisions make up the organisational structure of TfNSW:

  • Greater Sydney
  • Regional and Outer Metropolitan
  • Infrastructure and Place
  • Safety, Environment and Regulation
  • Customer Strategy and Technology
  • Office of the Secretary
  • Corporate Services
  • People and Culture
  • Sydney Metro

Roads and Maritime Services (RMS): By virtue of the Transport Administration Amendment (RMS Dissolution) Act 2019, RMS was dissolved as from 1 December 2019 and all of its functions, assets, rights (including immunities) and liabilities were transferred to TfNSW.

Accountabilities of the TfNSW divisions

Greater Sydney

The purpose of the division is to redefine integrated transport choices to improve the lives of customers and communities, making Greater Sydney a better place to live, work and play. Its accountabilities are:

  • Integrated transport services: Design, develop and deliver integrated transport services for Greater Sydney customers and communities.
  • Customer, stakeholder and community engagement: Be the face of Transport and engage with customers, stakeholders and community around integrated transport choices.
  • Operating the transport network: Plan, build maintain and operate the Greater Sydney transport network.
  • Investment portfolio: Manage the Greater Sydney investment portfolio to deliver customer value.
  • Service and Asset management: Procure, commission and manage projects, services and assets.
  • Integrated service planning and scheduling: Provide integrated near-term and inform long- term integrated service planning and scheduling.
  • Safety and wellbeing: Provide a safe environment for our people, partners and customers.
  • Working together: Work in partnership with other transport divisions and across government on strategy, planning, delivery and operations.

Greater Sydney also has accountabilities for:

  • Sydney Metro, Sydney Trains, Rail Heritage, Sydney Ferries, buses within the Greater Sydney area, and Sydney and Parramatta light rail.
  • Active transport and maritime for the State.

Regional and Outer Metropolitan

The purpose of the division is to engage with our customers and communities to deliver safe and tailored transport choices that connect regional NSW and contribute to strong economic growth and sustainability. Its accountabilities are:

  • Integrated transport services: Design, develop and deliver integrated transport services for regional and outer metropolitan customers and communities.
  • Customer, stakeholder and community engagement: Be the face of Transport and engage with customers, stakeholders and community around integrated transport choices.
  • Operating the transport network: Plan, build, maintain and operate the regional and outer metropolitan transport network.
  • Investment portfolio: Manage the regional and outer metropolitan investment portfolio to deliver customer value.
  • Service and asset management: Procure, commission and manage projects, services and assets.
  • Integrated service planning and scheduling: Provide integrated near-term and inform long- term integrated service planning and scheduling.
  • Safety and well being: Provide a safe environment for our people, partners and customers.
  • Working together: Work in partnership with other transport divisions and across government on strategy, planning, delivery and operations.

Regional and Outer Metropolitan also has accountabilities for NSW TrainLink.

Infrastructure and Place

The purpose of the division is to be a trusted partner to our clients, developing and delivering smart, integrated and sustainable infrastructure and places that are valued by our customers and communities. Its accountabilities are:

  • Infrastructure development and delivery: Develop and safely deliver transport infrastructure projects and outcomes as commissioned by the client leading up to and from successful Investment Gate 0 (Go/No Go), to Investment Gate 5 (Readiness for Service), through to handover.
  • Project management and assurance: Provide the expertise, frameworks, methodologies, systems, reporting and assurance to enable the delivery of quality infrastructure projects on time and within budget.
  • Commercial management and project financing: Ensure sound commercial management of our projects through development and deployment of tools, frameworks and capabilities throughout the project lifecycle, as well as development, execution and management of project financing strategies including private sector financing and concession arrangements.
  • Technical services: Provide specialised technical capability and services for the multi-modal delivery, operations and management of our transport network.
  • Precinct renewal and place making: Develop, integrate and embed place-making principles within infrastructure planning and development and lead all precinct renewal projects through the project lifecycle to enable the development and delivery of successful places.
  • Asset optimisation and recycling: Identify and execute opportunities for asset optimisation and recycling and value creation through rezoning and property development to unlock financial value. Lead development transactions through partnerships with industry and other Government departments including statutory and strategic planning.
  • Infrastructure industry engagement and partnering: Develop industry wide capability, competencies and outcomes as well as driving and fostering innovation throughout the sector that is aligned and coordinated with customer divisions.

Customer Strategy and Technology

The purpose of the division is to set the future direction and lead the state-wide alignment and enablement of end-to-end, integrated, customer and community experiences and outcomes. Its accountabilities are:

  • The future of transport: Imagine and plan the transport network and infrastructure that our state will need over the long-term.
  • National and global partnerships: Lead the cluster’s relationship with other jurisdictions and international partners to shape strategic policy, technology and customer agendas.
  • Data and insights: Harness data and insights to drive planning and decision-making and lead data governance, strategy and management across the organisation.
  • Technology: Take a leadership role in engaging across the Cluster to deliver and manage world-leading customer and operational technologies, systems and data services, and be at the forefront of innovation.
  • Customer experience and products: Champion the customer across Transport, define and develop world-class end-to-end customer journeys, products, services and places.
  • Customer strategy: Maximise revenue opportunities and define and implement policy and legislative settings to deliver customer and community value.
  • Freight: Lead and coordinate the freight task to enable the efficient movement of goods around the state.
  • Integrated customer services: Build, maintain and operate integrated ticketing, tolling, information and service channel.
  • Communications: Manage Transport’s public reputation and lead the communications approach to customers, stakeholders and communities.
  • Collaboration: Partner with other divisions, industry and across government to deliver projects, programs and services.

Office of the Secretary

The Office of the Secretary supports the Secretary to develop and deliver the things that matter most across Transport in NSW for our customers, our people and the greater good. Its accountabilities include:

  • Government Relations: Deliver high level issue management and government relations functions for Transport and Ministerial Offices. Lead machinery of Government activities and high profile cross-cluster projects to support the achievement of strategic and operational objectives. Maintain strong connections internally and externally to advocate for Government and Transport priorities, and provide a whole of government and whole of cluster view. Manage all interaction between Transport and Parliament, including Parliamentary business, inquiries and Budget Estimates.
  • Business Services: Provide executive administrative support to the Secretary and Chief of Staff including managing the diary, external requests, Secretary correspondence and approvals. In addition it provides business management for the Office of the Secretary to ensure it meets its compliance, regulatory and legislative obligations.
  • Cabinet Services: Review and provide expert advice and guidance on Transport’s cabinet submissions to ensure they meet Executive, Ministerial and Cabinet expectations, brief the Secretary and Ministerial offices before Cabinet and Committee meetings and help them navigate the Cabinet matters to facilitate good decision making.
  • Executive Secretariat and Strategic Programs: Manage effective and efficient executive secretariat and best practice governance activities across Transport for NSW to ensure confidence in decision-making, maintain executive group effectiveness and align executive and divisional activities to Transport’s strategies. In addition, the team manages the end-to-end process of ministerial briefing notes.

Corporate Services

The purpose of the division is to provide strategies, solutions and services to help make our clients’ lives easier and the projects they deliver more efficient and effectively. Its accountabilities are:

  • Shared Services: Supplies Transport divisions and agencies with specialised services in finance, payroll and people transactions, workers compensation, facilities, travel, fleet, procurement and external customer services for rebates, inquiries, and government schemes.  These services include advice, transactions, inquiries, contract management and project delivery.
  • Information technology and services: Provides and supports quality and secure technology solutions that enhance the experience of our clients and people.
  • Portfolio financial and investment strategy, management and budgeting: Integrates the management of funding opportunities to provide a single cluster-wide financial platform that drives strategic budgeting and investment with the financial high performance and capability necessary to support the business in delivering its priorities.
  • Strategy development: Leads the development of integrated corporate strategies and business plans, drives outcomes-based decision-making aligned to our budget and measures performance to drive strategy delivery.
  • Strategic procurement: Leads a consistent and integrated cluster-wide approach to procurement to deliver commercial outcomes for Transport.
  • Transformation and change: Advises and delivers transformational strategic programs that create value, drive financial sustainability and deliver enabling services.
  • Corporate governance: Provides assurance mechanisms, frameworks, systems and processes that are aligned to support Transport's business objectives and purpose, while effectively managing strategic and financial risk and meeting compliance requirements.
  • Legal services: Provides effective legal advice and services to meet our clients’ expectations, deliver value, advocate for Transport across government and safeguard Transport’s corporate reputation.
  • Audit, fraud and corruption: Provides effective management of internal audit processes and fraud and corruption investigations, ensuring robust internal controls are in place. 
  • Privacy and information access: Helps Transport protect privacy by incorporating it into the design and delivery of future transport systems, and facilitates the public’s access to government information in line with community expectations and our legal obligations.

People and Culture

The purpose of the division is to partner to drive workforce solutions that align to business outcomes and support our people to thrive. Its accountabilities are:

  • Culture: Create a culture that puts customer at the centre, people at the heart, and works together for the greater good.
  • Talent and Learning: Enable the Transport Cluster to attract, develop and retain the best people.
  • Evolving Work: Plan and prepare for the future workforce requirements of Transport.
  • People Strategy: Set and drive the strategic direction for the people and culture of Transport.
  • Employment practices: Ensure reporting obligations, compliance and people risk management requirements are met.
  • Workplaces: Achieve workplaces which enable greater flexibility and collaboration, with great technology.

Safety, Environment and Regulation

The purpose of the Division is to work together to deliver globally recognised, safe, sustainable transport for our people, customers and the community including working towards zero fatalities on our roads and waterways, and net zero emissions for the Transport cluster. Its accountabilities are:

  • Strategy and policy: Develop and communicate evidence based safety, environment and regulatory strategy and policy for our people, customers and the community.
  • Frameworks: Create, deliver and maintain clear, outcome focused frameworks, policies, standards and regulatory programs to enable consistent delivery and continuous improvement.
  • Assurance: Provide risk based guidance, support, tools, evaluation and assurance to provide confidence to customers and the community on the security, safety and environmental sustainability of the transport network.
  • People: Provide subject matter expertise, thought leadership and education to develop and support safety, security, regulatory and environmental awareness and capability for our people, customers and the community.
  • Sustainability: Provide innovative, safe, sustainable solutions that deliver whole of life value to the customer and the community.

The way in which our functions affect members of the public

Who are our customers?

Our customers are those who derive a direct benefit from using the transport system and the services we offer. There are very few people in NSW who are not our customers; most of us are pedestrians and many of us rely on the road and public transport networks in our daily lives.

How are our customers affected by what we do?

TfNSW was established to ensure coordinated planning and policy across all modes of transport. This means that TfNSW develops regulations, policies and legislation to ensure that transport is delivered to a high standard, community needs are met, assets and public money are protected, environmental impact is minimised, and the community is safe.

In addition to its broader policy, planning and coordination efforts across NSW, TfNSW has administrative responsibilities for the following:

  • Regulation of buses, coaches and intrastate air services in NSW. Regulation of buses, coaches and intrastate air services in NSW. TfNSW is also responsible for the contracts under which public and private operators provide customer rail, light rail, bus, coach, ferry and On Demand services
  • The Community Transport Program (providing transport for disadvantaged people with access to recreation, shopping, medical care, social services and social contact)
  • The Country Passenger Transport Infrastructure Grants Scheme (provides subsidies to support the construction or upgrade of bus stop infrastructure generally owned and maintained by local councils across regional NSW)
  • The Transport Access Regional Partnerships Grants Program (supports initiatives to improve services and outcomes for transport disadvantaged groups in rural and regional communities
  • The School Student Transport Scheme (providing subsidised school travel across NSW
  • The Taxi Transport Subsidy Scheme (assisting members of the public who cannot use public transport due to severe and permanent disability)
  • The Wheelchair Accessible Taxi Driver Incentive Scheme (providing incentive to qualified drivers to improve the accessibility, reliability and response times for Taxi Transport Subsidy Scheme participants who require a wheelchair at all times for travel)
  • The Opal Ticketing System (providing customers with an electronic ticketing system for travel on public transport in the greater Sydney area)
  • The On Demand services, which is a flexible public transport service designed to improve connections to transport hubs and popular destinations like shopping centres or hospitals.

TfNSW also provides diverse and extensive services that satisfy the needs of its customers, including:

  • Building and maintaining infrastructure
  • Providing licence and registration services
  • Providing safe management services
  • Delivering traffic management services
  • Delivering environmental solutions
  • Managing tolling services
  • Regulating users and compliance on roads and waterways

TfNSW also administers a range of road and maritime related laws

Public participation and feedback

TfNSW works closely with stakeholders and the wider community to continually improve services and achieve better outcomes for our customers.

Stakeholder and community engagement is all about establishing and maintaining a connection with our communities. We work hard at improving stakeholder relationships by maintaining a general presence within the community, and by initiating and encouraging open dialogue between TfNSW, the wider community and other stakeholder groups.

Customer insights are critical to transport planning and TfNSW actively seeks public participation and feedback in policy development, transport planning and ongoing service delivery. This is achieved through engagement in public consultation about our functions and policies, use of formal feedback channels such as the NSW Government Have Your Say web portal, surveys, calls for public submissions under legislation and use of expert panels.

The TfNSW website also provides access to the Transport Infrastructure Industry Portal. This is an online destination and a source of information for our suppliers, partners and contractors. Here we’ll post up-to-date information, regular updates about industry initiatives and events and the anticipated transport project pipeline. It is also a place to provide feedback and advice around our engagement with the community.

Transport Functions and Service Delivery

TfNSW is committed to meaningful community engagement in Transport service delivery and all new projects and initiatives. Placing the customer at the centre of everything we do is at the heart of all our transport service and infrastructure decisions.

Transport projects involve significant community consultation at each stage of planning and delivery. TfNSW actively promotes consideration of customer feedback throughout the project lifecycle. This includes project-specific community and stakeholder engagement plans to support project delivery from planning through to commissioning.

Engagement during the project development phase is undertaken to inform stakeholders and the broader community about proposed projects requiring feasibility investigations, business case development and concept designs. Engagement during project delivery includes communication during the course of delivering a project, from planning approval right through to construction and commissioning. This process includes specific consultation on environmental factors associated with initiatives.

TfNSW requires its contractors to meet a high standard of community liaison under their contract obligations, ensuring that community notification and consultation are incorporated into project planning and programs. We engage positively with the community to ensure the best transport outcomes.

For details of current and completed projects, and opportunities for community participation, please visit the TfNSW Community Engagement webpage.

Please visit Safer Roads NSW to find out why speed cameras work, see where speed cameras are currently located and have your say to suggest a location for a speed camera or comment on speed limits and speed limit signs in NSW. The comments and suggestions collected through the Safer Roads NSW website, together with crash data and other road safety information will help to prioritise future locations for speed cameras in NSW.

TfNSW welcomes feedback regarding the services it provides as well as about general transport services or issues. Customers can visit the www.transportnsw.info webpage for information on transport services (including real-time status alerts), or to ask questions, provide feedback on a service, make a complaint or plan their trip.

Please visit the Tomorrow’s Sydney website to find out more about both the long-term objectives and short-term construction impacts of our major infrastructure projects, as well as the latest information as the transformation progresses, including trip planning advice for motorists, public transport customers and commercial drivers.

TfNSW is committed to Open Data that meets community needs and expectations. The Open Data Forum is for the community of data consumers interested in working with TfNSW’s open data. All feedback and discussions are welcomed. The forum provides direct access to TfNSW and agency staff as well as other developers, researchers and analysts of data.

Transport Policy and Planning

TfNSW values customer feedback and places a high importance on community input to Transport policy development and planning. Our Community Engagement Policy includes a commitment to keep you informed and give you the opportunity to have your say on our plans and projects. Recent examples of public consultation on transport policy and planning include:

Future Transport 

Future Transport is a new 40 year transport vision for NSW. It focuses on the decisions we need to make now, to help us prepare for the big changes across the state over the next 40 years. The strategy builds on the 2012 NSW Long Term Transport Master Plan, which has guided service and infrastructure investment across NSW.

Customer input was key to creating a Future Transport strategy that is accessible to everyone in NSW and, at the same time, agile and flexible enough to adapt to a constantly changing environment.

Between November 2016 and December 2017 the public was invited to provide input and feedback on the draft strategy. Based on customer research, a unique strategy was designed to seek feedback from customers aged 18 to 35 years old - a group that is considered difficult to reach but represents the biggest users of transport over the next 40 years.

Overall the Future Transport campaign reached 6.2 million customers, and received over 500 formal feedback submissions and over 5000 individual comments across the strategy and plans that allowed to finalise them for release in March 2018. This feedback was critical to shaping a vision for transport that will create a better NSW for our customers and ensure that we have sustainable networks into the future.

Future Transport benefits from a range of sub-plans - Disability and Inclusion Action Plan, Road Safety Plan, Maritime Safety Plan and the Freight and Ports Plan - which also sought insights and feedback from relevant customers, community and industry.

For more information on the Future Transport vision please visit the Future Transport website.

Older Persons Transport and Mobility Plan 2018-2022

The Older Persons Transport and Mobility Plan 2018-2022 addresses future transport demands of older people and how their travel needs may change as they age and looks at how technology will deliver new opportunities in an accessible, safe and affordable manner.

The Plan builds on the NSW Ageing Strategy 2016-2020 and supports the Future Transport vision of providing more integrated, affordable, safe, accessible, personalised and customer-focussed transport solutions. TfNSW invited community feedback on the draft plan and released it in February 2019.

Expert Panels

TfNSW has a large range of established expert panels that meet regularly to advise across a range of specialist topics. They include:

  • Freight Advisory Council

Further, TfNSW launched The Research Hub that fosters collaboration and information sharing between TfNSW, the tertiary sector, industry and other government agencies that are interested in transport and related research. More information is available on the webpage of The Research Hub.

Type of information held

TfNSW keeps records associated with its core functions of transport coordination, funding allocation, policy and planning and other non-service delivery functions, such as human resources, managing suppliers of goods and services and other transactional activities.

TfNSW also routinely collects information from its customers for administrative, planning and reporting purposes. For example, TfNSW collects the personal information of applicants to the School Student Transport Scheme, licenced drivers and operators of registrable vehicles.

TfNSW is required to comply with the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the Health Records and Information Privacy Act 2002 (NSW) (HRIP Act) when dealing with the personal and health information of its customers, employees and contractors.

More information about how TfNSW handles personal and health information is available in the TfNSW Privacy Management Plan.

TfNSW records created in the course of its business are kept to support its activities in keeping with community expectations and legal obligations under the State Records Act 1998 (NSW) in how it manages and disposes of records of information.

TfNSW also maintains two regulatory information management systems.

The DRIver and Vehicle System (DRIVES), which includes the:

  • the Registrable Vehicles Register in accordance with Part 4 of the Road Transport Act 2013.
  • the Driver Licence Register and Demerits Points Register in accordance with Part 3 of the Road Transport Act 2013.
  • the Written-off Vehicle Register in accordance with Part 4.5 of the Road Transport Act 2013.
  • a register required in accordance with section 15 of the Photo Card Act 2005.

The Government Licensing Service (GLS), which includes information about a range of licences issued in NSW, for example about boat licences and vessel registration.

Other registers maintained by TfNSW include:

  • databases for road location data, road inventory and condition, and statistics about road network use.
  • information management systems for corporate records, documents and correspondence.
  • a property information and management system for TfNSW (former Roads and Maritime) owned and affected properties.

Information made publicly available

The following categories of information provide a sample of what is made publicly available on the TfNSW website:

Open access information

Open access information is a category of information explained further below under ‘Information we must disclose’.

For further information, please contact the TfNSW Information Access Unit on 02 95499904 or by email to information@transport.nsw.gov.au.

Other publications on TfNSW’s website

Open Data Policy

The TfNSW open data practice is aligned to the NSW Government Open Data Policy and seeks to make appropriate government data available to industry and the community. Open data supports the open government principles of transparency, participation, collaboration and innovation. It augments the proactive release of information required under the GIPA Act.

TfNSW is committed to embedding open data principles at all levels of the cluster as this can lead to faster, smarter, more responsive service delivery. It promotes the development of new businesses and industries that can make use of government data, facilitates data sharing between government agencies and enhances our own awareness, understanding and use of information.

We embed Open Data principles across the Transport cluster by:

  • Engaging with industry and the community to understand their needs for transport data
  • Prioritising for release any high-value datasets, especially those identified through industry and community engagement
  • Releasing data under open licence wherever possible
  • Protecting data where required on the grounds of privacy, security, confidentiality legal privilege or public interest

A range of open transport data is available via the TfNSW Open Data Hub which includes public transport and roads real-time data, statistical data and timetable data.

How to access information we hold

The GIPA Act provides members of the public with a right to access government information.

There are four ways that members of the public can access government information held by TfNSW under the GIPA Act.

  • Mandatory proactive release (Open Access Information)
  • Authorised proactive release
  • Informal release
  • Access applications

Information we must disclose

Information classified as Open Access Information (OAI) is the type of information which TfNSW must make publicly available, unless it is not in the public interest to do so.

TfNSW makes OAI publicly available on its website free of charge, including this publication (agency information guide), information about TfNSW tabled in Parliament (such as the TfNSW Annual Report), policy documents, the TfNSW register of government contracts and the agency disclosure log of access applications.

Information proactively released

TfNSW is required to have a program for the proactive release of government information.

Proactive disclosure is the manner in which TfNSW considers making information publicly available where appropriate. The proactive disclosure of information helps provide the public with greater access to government-held information. Information proactively disclosed by TfNSW is made available.

TfNSW has a Proactive Disclosure Committee that meets regularly to consider and recommend information suitable for proactive disclosure.

If information sought is not available on TfNSW’s website, members of the public can suggest that information be proactively disclosed (if held).

Please forward any suggestions to the Information Access Unit by email to information@transport.nsw.gov.au.

Informal requests for information

Members of the public can request information from TfNSW on any topic of interest. If the information is clearly in the public interest to disclose, the request may be treated as an informal GIPA application and information may be supplied free of charge.

TfNSW may attach conditions to the informal disclosure of information. For example, we may provide access on a view-only basis where the requested information is sensitive and should remain confidential, but is relevant to the person making the request.

Under the GIPA Act a right of review only applies for formal applications.

If you would like to make an informal request for information, please contact the Information Access Unit on (02) 9549 9904 or by email to information@transport.nsw.gov.au.

Formal access applications

In some cases, requests for information held by TfNSW will need to be made through the formal access application process.

To make a request for information held by TfNSW, an access application must:

  • be in writing and addressed to the agency,
  • clearly indicate that it is a formal access application made under the GIPA Act,
  • provide a payment of $30 (by cheque, money order or credit card),
  • provide the name of the applicant and a postal or email address for correspondence in connection with the application, and
  • include such information as is reasonably necessary to enable the government information applied for to be identified

If your application does not meet the above requirements, it will be invalid and it will not be processed. However, in order to help you make a valid application, we will contact you to provide advice and assistance.

You may make an online application for information.

OR

You may send your application by post with a payment by cheque or money order to: Information Access Unit

Transport for NSW PO Box K659
Haymarket NSW 1240

If you would like to make an access application, please see how to apply and FAQs on our website.

Formal access application fees and charges

Apart from the $30 application fee, the GIPA Act allows TfNSW to impose a charge of $30 per hour in order to process an application. The application fee counts towards the first hour of processing.

In processing a formal access application, TfNSW is required to ensure that it is dealt with efficiently and provides access to information requested at the lowest reasonable cost.

A 50% discount in processing charges will apply if an applicant demonstrates they fall within any of the following categories:

  • A member of the public suffering financial hardship
  • The information applied for is of special benefit to the public
  • The holder of a current Pensioner Concession Card
  • Full-time students
  • Non-profit organisations

Please note that the 50% discount applies only to processing charges and not to the $30 application fee.

If applying for your own personal information, TfNSW cannot charge for the first 20 hours of processing.

For further information about fees and charges, please see the Fees and Charges section on our website, or contact the Information Access Unit on (02) 9549 9904 or at information@transport.nsw.gov.au.

Requests for personal information can also be made under the Privacy and Personal Information Protection Act 1998.

Review rights

You have the right to request a review of certain decisions made by TfNSW in response to a formal access application. For further information, please view the NSW Information and Privacy Commission’s publication ‘Your review rights under the GIPA Act’.

Other information for which there is special request procedure

As outlined on the Access to Information webpage, solicitors can request information about registered operators related to traffic accidents and vessel incidents. This information can be requested outside of the GIPA Act process and specified costs apply.

Members of the public can request information about registration and licencing statistics that is not already available on our website. Costs apply consistent with the volume of work required for each request. Such requests can be made directly to the administrators of the Driver and Vehicle System database (DRIVES) by email to: External_Data_Requests@nsw.gov.au.

Property owners, leaseholders or their agents can access Corporate Maritime Property files to allow them to search for historical records, including leasing and development records relating to wetland properties within Sydney Harbour and other maritime wetlands. Applicants will be able to view all available files in respect to the nominated wetland properties and will be able to request copies of identified documents. The process by which customers may access this information is described on the Corporate Property Files webpage, which also sets out contact details. There is no fee payable for viewing a file, but there are costs associated with photocopying from it.

Detailed reports on the operation of traffic signals that can be used as evidence in a court of law in traffic law cases can be obtained from the Transport Management Centre. Fees apply for this service. Enquiries about fees and requests for reports can be made directly to:

Director, Network Operations
Traffic Signal Reports PO Box 1625
Strawberry Hills NSW 2012

Contact us

For further information relating to the disclosure of government information held by TfNSW, the Information Access Unit can be contacted on the details below:

Post:

Information Access Unit Transport for NSW
PO Box K659
Haymarket NSW 1240

Email: information@transport.nsw.gov.au

Phone: 02 9549 9904

For more information about the GIPA Act and your right to access information (including review rights) contact the NSW Information and Privacy Commission:

Post: GPO Box 7011 Sydney NSW 2001

Email: ipcinfo@ipc.nsw.gov.au

Web: http://www.ipc.nsw.gov.au

Phone: 1800 472 679

Last Updated: August 2021