Progress and lessons learnt

Transport for NSW (Transport) has a strong track record of successful delivery, often in partnership with organisations ranging from local start-ups to global companies. We have introduced world-leading customer, vehicle and systems technologies since our first Technology Roadmap was released in 2016 and, along the way, we have learnt valuable lessons and insights that we have applied to guide our progress.

Since the release of our first Technology Roadmap in 2016, we have delivered programs under each of the 2016 Roadmap’s five major strategies to:

  • Personalise customer interactions by developing digital platforms that provide rich, contextual information, frictionless payment, easy navigation and two-way engagement to customise transport experiences,
  • Transform mass transit networks by applying technologies to automated mass transit solutions, improving their efficiency, delivering better service frequency and reducing transit times,
  • Foster shared demand-responsive services by developing flexible and shared-use transport service models based on aggregated demand to meet market needs and extending transport access,
  • Enable connected and automated vehicle platforms by supporting adoption of vehicles and infrastructure that deploy automation to efficiently, reliably and safely move people, goods and services,
  • Create intelligent transport networks managed with data by installing technologies and building networks that actively gather data and using AI and real-time analytics to manage demand, optimise capacity, improve flows and enable better customer outcomes.

These five strategies have provided a strong basis for delivery and remain important. This section summarises some of the key programs achieved as part of the 2016 Roadmap and lessons we have acted on, and included, as part of the delivery of this Roadmap.

This new Roadmap builds on the strong foundation provided by the 2016 Roadmap to extend new opportunities with technologies, including greater use of intelligent sensors, AI, digital twins, electric and other zero emissions vehicles and ways to personalise customer journeys.