Summary

Future Transport Technology Roadmap 2021-2024 is NSW’s headline customer-focused transport technology strategy. It showcases Transport for NSW’s ambitions, our strong track record, our technology toolkit and our six priority programs to transform and deliver a world-class customer experience.

NSW’s first Technology Roadmap was released in 2016 and since then, we have successfully delivered many award winning projects that have provided a significantly improved customer experience.

We have developed this new Technology Roadmap to share our priorities and to reflect our stronger ambitions to leverage new technology innovations and Transport for NSW’s (Transport’s) new operating model to benefit customers in Greater Sydney, regional and outer metropolitan areas, and in the freight industry.

This Roadmap demonstrates how Transport's technology capabilities work together to deliver integrated solutions that align with its long-term outcomes for the people of NSW. It also reflects on our progress since 2016 and the key lessons learnt.

By 2024, we will deliver six priority programs that will transform the customer journey:

This Roadmap will be regularly updated to ensure that the document keeps pace with technology developments and input from partners. We will measure our success against transport outcomes and track progress in delivery, with projects mapped and updated online.

Partnerships are critical to success. We welcome businesses, communities and research groups to contact us and develop collaborative partnerships that bring the Roadmap to life and transform customers’ transport experience.

We are also investing in our teams’ skills and capabilities and we offer attractive careers to those who are excited to work with us.