Informal release and access applications

NSW government agencies are authorised to release government information to a person in response to an informal request by the person. The agency, having regard to the nature of the information, may make such information available by whichever means it considers appropriate and it may be subject to conditions.

The Government Information (Public Access) Act 2009 (GIPA Act) provides that a person who makes an access application has a legally enforceable right for access to information unless there is an overriding public interest against disclosure of the information.

How do I apply for access to information

There are a number of formal requirements for access applications. An access application must:

  1. Be in writing and sent to the address below or lodged in a Motor Registry or Service NSW office.
  2. Clearly indicate that you are requesting information under the Government Information (Public Access) Act 2009.
  3. Include a $30 application fee by Credit Card Payment, Cheque or Money order only. Cheques and money orders are to be made payable to Transport NSW.
  4. Provide a return postal address in Australia as the address for correspondence.
  5. Include as much specific information as necessary to enable us to identify the information you are seeking.

Transport for NSW centrally administers all information requests made to the transport agencies listed below:

  • NSW Trains 
  • Roads and Maritime Services 
  • State Transit Authority
  • Sydney Trains 
  • Transport for NSW

An access application may be made by using the forms provided in the links below and can be emailed directly to TfNSW, Information and Privacy Unit via

or post your application and payment to:

Information and Privacy Unit
Transport for NSW
PO Box K659
Haymarket NSW 1240

When will my application be decided

Upon receipt of your access application, TfNSW will send you a letter containing details of the expected timeframe in which you may receive a response. The required period to decide an access application is within 20 working days of receipt of the application by the agency (subject to any suspension or extension of the time for deciding an application).

TfNSW will then send your application to the agency who will deal with your request.

In the event that the agency needs to consult with another person under a provision of the GIPA Act, and/or retrieve information from a records archive the GIPA Act provides for an additional period of up to 15 working days for the decision to be made.

How is the decision made

Whilst there is a presumption in favour of granting you access to the information, the agency must consider the public interest considerations against disclosure as provided in the GIPA Act.

In deciding your application the agency will also consider public interest considerations in favour of the release of government information to you and any objections raised by interested third parties.

Can I seek a review of the decision

There are a number of decisions which are reviewable under the GIPA Act. The agency will send you information about decisions which are reviewable when notifying you of the outcome of your application.

Applicants can apply for a review of the decision in any of the following three ways:

  • Internal review by the agency
  • Review by the Information Commissioner and/or
  • Review by the NSW Civil and Administrative Tribunal.

Fees and charges for GIPA applications (GST exempt)

Nature of application Application fee Processing charge
Access applications


$30 per hour after the first hour
Internal review of a reviewable decision $40 Nil


If you have any questions about how to make an application for information under the GIPA Act, please contact the:

TfNSW Information and Privacy Unit

General enquiries

If you have an enquiry about any other matter, please contact:

NSW TrainLink

Roads and Maritime Services

State Transit Authority

Sydney Trains

Transport for NSW